Terms of Service

Our Terms of Services


The services provided by Connected Claims Ltd consist of :

(a) An assessment of a potential claim for Third Party Charge refunds

(b) Representing the Client’s claim for compensation where Connected Claims considers that there is a potential claim against the Third Party

(c) Negotiating and obtaining a settlement figure that Connected Claims deems appropriate in respect of the claim against the Third Party. Connected Claims reserves the right not to pursue a claim for compensation, at any time, by notifying the client in writing

(d) Where necessary and deemed appropriate, Connected Claims will negotiate the case with the Civil Aviation Authority (CAA)

(e)  If there is a recovery I/We give authority for Allweis & Company Solicitors to transfer any successful funds from the Airlines for my claim to Connected Claims ltd, such payment fully.

(f) I/ We fully discharge Allweis & Company of any liability regarding the sums recovered


Our Services Charges


Connected Claims will charge 30% of all compensation recovered including all claims referred to the CAA (plus VAT on the 30%) which is payable within 14 calendar days. Any vouchers are treated equally when compensation is offered in this form with our invoice still payable. We will not accept vouchers as a form of invoice payment. Overdue invoices are subject to late fees of £12 for every month the invoice is outstanding.

You may terminate your contract with Connected Claims by notifying us in writing within 14 calendar days of the date of this document. After 14 days a cancellation charge of £150.00 will be payable.

If you have already submitted a claim yourself or with another Claims Management Company our cancellation charge will be applicable for services provided by Connected Claims ltd unless your claim is cancelled within the first 14 calendar days of the date of this document.

Connected Claims ltd cannot submit bogus claims therefore any claims submitted whereby the delay is not over 3 hours (180 minutes) may be subject to a charge of £150.00 per claim if the final decision is declined for this reason solely, unless evidence is provided to show otherwise.