About Flight Delay
Are you entitled to compensation?
Having flights delayed or cancelled can leave passengers stressed, and can result in passengers missing connecting flights. This can be a financial strain for passengers who have had their flights moved to another day.
If you are flying from an EU airport, or from a non-EU country into and EU-based airline, you are protected which means that if your flight is delayed then airline has the responsibility to provide you with assistance and compensation.
However, the airline doesn’t have the same obligation to look after you if you are flying from a non-EU destination.
Denied Boarding Regulation applies:
- If you have a confirmed booking
- If you checked in on time, or if no checking time was provided or provided at least 45 minutes before flight was scheduled to depart.
- If you’re departing from an EU airport or from a non-EU and flying to an EU airport on a “community carrier.”
- If a flight is delayed for longer than three hours. This is still eligible if your flight was cancelled or delayed in 2005.
If you are protected by the Denied Boarding Regulation you are eligible for:
- A refund within seven days of the flight, if your flight wasn’t direct and was cancelled halfway through, you are entitled to a flight back to your original place of departure.
- Re-routing to final destination at the earliest opportunity
- Re-routing to final destination at a date convenient to you.
You are entitled to claim compensation for your original flight, even if you were allocated another flight at a different day or time.
You are also entitled to free snacks and refreshments and, if necessary, a hotel if your flight has been delayed or cancelled.
However, you are not protected if your airline offers a re-route on a flight no more than one hour before the original flight and expected to arrive no later than two hours than the original flight.
How to claim flight compensation?
You are entitled to make a claim for flight delays and cancellations, even if the flight delay occurred six years ago. However, you will not be able to claim compensation if the airline is able to provide evidence of extraordinary circumstances such as dangerous weather warning.
In September 2015 The European Court of Justice ruled that “technical problems” is no longer a valid defence against paying flight delays compensation.
If the airline cannot provide reasons of extraordinary circumstances for the flight delay or cancellation, you may have a case to claim compensation against the airline. First port of call is to call the airline you travelled with, even if it was part of a package.
If the airline denies your case, Connected Claims will provide you with advice and will help you with your claim against the airline, to secure your rights to claim flight delay compensation.
To find out how much compensation you could be entitled to please refer to the tables below: